1. What is Room No. 9?

Room No. 9 is an intimate curated shop.
Each collection is carefully designed to invite you to explore your desires freely, safely, and aesthetically.
We don't follow molds. We don't impose rules.
We create stories that you can live your way.

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2. What type of products do you offer?

Each collection brings together high-quality, intimate objects, selected under a single narrative concept.
We don't sell random toys: each piece is part of a story, designed for those who value conscious exploration and thoughtful pleasure.

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3. Is Room No. 9 only for couples?

No.
Room No. 9 is for anyone who wants to explore their intimate pleasure, alone or in company.
We celebrate all forms of desire, identity and expression.
There are no labels here, just paths to discover.

Some collections are more focused on people with vulvas, others on people with penises, and others will include objects for both.

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4. How do you guarantee the quality of your products?

Each object in Room No. 9 is carefully selected based on criteria of quality, safety, body-friendly materials, and aesthetics.
We personally inspect each piece before including it in our collections.

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5. How is my order packaged?

Each collection is shipped in discreet packaging, so the exterior of the package doesn't reveal its contents, always respecting your privacy.

Furthermore, the packaging of each collection is one of its most important details. We aim for it to follow the same concept of the story that inspired the collection and to be It is reusable.

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6. Will the collections always be available?

Each collection in Room No. 9 is limited and unique.
We curate each story as a unique chapter: when a collection sells out, it's never replenished.

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7. Can I purchase individual pieces outside of the collections?

For now, Room No. 9 focuses on offering complete experiences through curated collections.
Each piece is part of a universe designed to be explored comprehensively.

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8. How do I know which collection is right for me?

Each Room No. 9 collection is accompanied by a narrative that describes its spirit and purpose.
We invite you to choose the story that resonates most with you, knowing that there is no single right way to explore.
Your intuition is welcome here.

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9. What if I have questions about what to choose or how to get started?

Exploring desire is also discovering new possibilities.
If you have questions about our collections, toys, or need a recommendation to get started, please contact us.
Our team is ready to guide you or connect you with experts, always respecting your pace and your story. Your information will always be confidential.

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10. What payment methods do you accept?

We accept payments by credit card, debit card, and other secure electronic methods.
Your information is processed confidentially through verified platforms.

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11. Where do they ship to?

We currently ship throughout Mexico.
We are working to soon be able to offer international shipping.

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12. Can I request exchanges or returns?

For hygiene and safety reasons, intimate products cannot be exchanged or returned.
However, if you receive a damaged or incorrect item, please contact us immediately to resolve the issue.

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13. How do you protect the privacy of my data?

Privacy is paramount in Room No. 9.
All your personal and payment information is treated confidentially and securely.
We will never share your information with third parties outside of your order processing.